@Sansan
Thank you. That confirms what I thought.
@softech
When I reactivated on December 30th. I had 177mb of data remaining on a 1 GB add on that has been on my account for over 2 years now. The 4GB data add on from mid 2022 with 0.1% used. And my 250mb of plan data. The same when I reactivated at the end of April. I used 227.70mb of data in May.
I was surprised when I auto-renewed at the end of May because I thought I had my card on hold. When I logged in to check the account the next day that's when I noticed the 4GB add on was missing. I've used 240.89mb since then and have had my data off since I hit that mark waiting for customer support to respond (which they finally did today.)
I know the 4GB data add on disappeared in May. But I can only show my data usage would not have caused it to disappear in that time frame because I can only prove it was on my account prior to reactivation on December 30th.
I know I did not exceed my plan data in January but I cannot prove that as I don't have access to my usage history for that period to show them. To have used it in January or really at anytime it would have triggered the data usage texts since every active month of service since then until my current 30 day period when it disappeared my data on the account has been the same:
- 250mb of plan data
- 170mb (0.17GB/91% used my 1GB add on)*
- 4055mb (0.1% used 4096mb-41mb=4055mb)
- =4475mb
- 75% usage would leave 1118.75mb remaining
- 95% usage would leave 223.75mb remaining
If I used all of my plan data and all of 4GB add on that should have triggered both of the data usage texts as there is only the 0.17GB of add on data remaining. (*0.17GB =170mb? How is that 91%? I hate these new usage meters they are not accurate at all?!!)
