Data usage not working

[ACL]

Hello,

So I've been using public mobile for a few months now and thistis the first problem ive come across. I am currently connected to the 4g network but I am unable to access any data. My billing reset was just 5 days ago and everything has been paid up. I am on a plan that is 6gb/3months, so I don't think I've reached my limit. I have tried resetting my unlocked Oneplus 5T and tried resetting the network, still no luck. Any insight would be helpful!

[Luddite]

@ACL Login to your account and see if you have data showing under My add-ons. If not, you will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:00PM (ET).

If it is there, check that your APN settings are still correct: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p....

[srlawren]

@ACL adding to @matbasm's reply:

1) Here's how you can tell if you are on a 3G-speed or 4G-speed data plan:  https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/How-to-tell-data-plan-speed/m-p/173079/...

2) If you are on a "3G" speed data plan, definitely reach out the moderator team for help using the info below, as they will need to manually reset your data bucket due to the glitch @matbasm mentioned.

Spoiler

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[matbasm]

@ACL,  Just to be sure that the 4G or 3G plan.  Even though you are connected to 4G, you could be on a 3G plan.  The reason I mention it is because there have been instances where people on a 3G plan have had there data limit NOT reset properly at renewal time.