Data payment no appearing on add ons

[Margo3]

I've made a payment for 1 Go of data but it has never appeared on my add-ons for my account and my phone does not allow me to go over my monthly data despite having payed for an extra Go.

[Anonymous]

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@Margo3 wrote:

It worked thanks!

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@Margo3 

your welcome,
glad it works,

enjoy your service...

[Margo3]

It worked thanks!

[Margo3]

I got it thanks!

[Margo3]

Will do thanks!

[Anonymous]

@Margo3 

for more information about Managing Your Data Usage visit  Here link to save your data...

and turn off background data, to save your data.

when your data limit used all, is will be off until next renewal cycle,

at public mobile 30 day Prepaid Service No fees extra charges,

[dabr]

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@Margo3 wrote:

I've made a payment for 1 Go of data but it has never appeared on my add-ons for my account and my phone does not allow me to go over my monthly data despite having payed for an extra Go.

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@Margo3   You've added funds to your account but now need to go back to the add-ons page and purchase the add-on as it's a two step process. 

[t_p]

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@Margo3 wrote:

I've made a payment for 1 Go of data but it has never appeared on my add-ons for my account and my phone does not allow me to go over my monthly data despite having payed for an extra Go.

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@Margo3 

You probably missed the second part of the purchase.

If the $$ is still in Available funds, you need to go back to the Add-ons page to complete the purchase.

Reminder: Buying add-ons is a 2-step process:
1) Fund your account
2) Make the purchase

[Anonymous · Accepted solution]

@Margo3 

sign in to Self-Serve, to review your account, if you found at Available Funds: $$

Try To Purchase Add-Ons Using Your Self-Serve Account

To purchase Add-Ons using your Self-Serve account, follow these steps:

1. Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
2. Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
3. When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
   • You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
   • If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
4. Select ‘Confirm my purchase’, and you’re off to the races!

5. after you Add-on you have to do Rebooting your phone

   what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Overview Of Add-Ons visit Here link.