Data only works on wifi

[Ralphieg]

Hello, I've been with PM for a month now, but I've worked out of town so I finally have a chance to resolve my Data issues.  I have an iPhone 4 and my data will only work on wifi. The message I get is "You are not subscribed to a cellular data service", yet I am paying for 3G at 3G speed/90 days. I have Reset Network Settings and it still does not work.

I could use some help please and thanks

[Jarvar]

@johnhenry According to their Getting Help thread, if there is an issue or topic which requires the moderator team attention, you could tag their name using the @ symbol and Moderator_team and they should show up and give their input. They do show up every now and then.

You can find out more here:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Get-Help/ta-p/251745

[stonechucker]

@johnhenry, moderators generally are not in the forums these days and respond best to private messages, directed to Moderator_Team.  If you've already sent a message to them, they'll get to you.  If you've not sent a message already, you'll need to provide enough id (telephone number, pin, account number) and a description of your issue, so that you can reduce the amount of time required for support.

Unfortunately, response times seem to be longer and getting longer each day.  Gone are the good old days when Public Mobile wasn't popular, and you could get support in sub two hour times.  Currently, looking like 72 hours from what I'm reading.

I really wish I could help further.

[ShawnC13]

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@johnhenry wrote:

Thanks for the input. I have reposted on another thread. How do you create a new thread/Post? The MOD's have not responded to my concern. It's now on day four without data. Not sure how long my patience will last with PB.

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To get your own new thread started you need to go into one of the subforums and in the upper right part of the page is a button start new topic or thread.  Click that and there you go

[johnhenry]

Thanks for the input. I have reposted on another thread. How do you create a new thread/Post? The MOD's have not responded to my concern. It's now on day four without data. Not sure how long my patience will last with PB.

[Luddite]

Moderator hours are: Monday to Friday, 9 am (ET) to 9 pm (ET); Saturday - Sunday 9 am (ET) - 7:30 pm (ET). Usually they answer within in 24 hours, but can take a few days.

So, may as well try network reset while you are waiting: Settings >> Cellular >> Cellular Data Options >> Cellular Data Network: Reset Settings.

I also have an iPhone 5 and the Carrier is Public Mobile 28.3, so that appears to be the issue.

You can also try  a ”force" change of your SMS settings: 

•Go to Settings

•Then go to Mobile networks and select a network other than Public Mobile, Telus, or Koodo 

•When you exit the menu the phone should lose the network.

•Repeat the process and select Public Mobile as your mobile network.

[johnhenry]

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@Luddite wrote:

@johnhenry Some things to confirm that may help us get you going:

a) are you a new user/trying to transfer a phone number?

b) when you login to your account is Status "Active" and do you see data listed under Data & Add-ons?

c) try Settings >> General >> About: if a carrier update is offered install it

d) reboot your phone

e) try your SIM in another unlocked phone to isolate the issue to your phone or PM's service

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a. The number transfered easily. I get calls on PB, just no data

b. I am Active with 3G of data.

c. Can't change anything in "about"

d. Rebooted many times

e. Yet to do.

I have tried to connect with MOD but no answer.

[Luddite]

@johnhenry Just an FYI: you have posted to a solved thread. In future you will have more assurance of help by creating your own topic on the forum, or, if appropriate, sending a private message directly to the moderators.

[Luddite]

@johnhenry Some things to confirm that may help us get you going:

a) are you a new user/trying to transfer a phone number?

b) when you login to your account is Status "Active" and do you see data listed under Data & Add-ons?

c) try Settings >> General >> About: if a carrier update is offered install it

d) reboot your phone

e) try your SIM in another unlocked phone to isolate the issue to your phone or PM's service

[johnhenry]

Tried all of the above no difference.

[johnhenry]

Made absolutely no difference.

[mimmo]

@johnhenry Has data worked before? Check that data add-on is showing.

Try deleting the Apn and input it again.

Try network settings reset.

Try factory reset ( iPhone users please confirm this one) . @Luddite

[stonechucker]

@johnhenry,

Change your sp.mp.com to sp.mb.com

[johnhenry]

I have the same issue:

Data not working. Solutions mentioned above have not worked.

On iPhone 5. Has Carrier as Public Mobile but in "About" it still has Telus 18.1

The APN is set to sp.mp.com

[ShawnC13]

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@Ralphieg wrote:

Thank you mimmo_L

I added the APN to my phone and it now works

Happy dance

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Great to hear, but making your post as the solution when someone gave you the instructions isn't right.  I have changed it and marked @mimmo, post as the solution.  

[Jarvar]

Good to hear everything worked out for you @Ralphieg.

[mimmo]

@Ralphieggreat to hear.   welcome to the community.  

[Ralphieg]

Thank you mimmo_L

I added the APN to my phone and it now works

Happy dance

[mimmo]

here are many posts re iphone4 and

data https://productioncommunity.publicmobile.ca/t5/forums/searchpage/tab/message?advanced=false&allow_pu...

[ShawnC13]

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@Ralphieg wrote:

Thank you ShawnC13,

The data is in my plan and shows Amount Used 0 / 3072 MB.

My phone has VPN settings not APN settings?

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[mimmo · Accepted solution]

@RalphiegIphone 4 does not let you modify APN settings.  you need to go to www.unlockit.co.nz  and do it from there.

[Jarvar]

@Ralphieg

You find your APN settings by going to

Settings-> Cellular->Cellular Data Network

That should show your APN settings.

[Jarvar]

It sounds like you need to follow @ShawnC13 and @will13am suggestions with the APN settings.

You might need to reset or update your carrier settings.

Normally you could go to About and update.

or you could: 

Go to Settings > General > Reset > Reset Network Settings.

[Ralphieg]

Hi ShawnC13,

I came from Telus and in my Settings the Network says Public Mobile yet the Carrier shows as Telus 16.0

[Ralphieg]

ShawnC13 I came from Telus and in my Settings the Network says Public Mobile yet the Carrier shows as Telus 16.0

[Ralphieg]

Thank you ShawnC13,

The data is in my plan and shows Amount Used 0 / 3072 MB.

My phone has VPN settings not APN settings?

[mimmo]

setting up data on iphone for is a little tricky

check out this thread https://productioncommunity.publicmobile.ca/t5/Discussions/Question-RE-Setting-Up-APN-Settings-on-an...

or any of teh others that metion www.unlockit.co.nz 

[Ralphieg]

Thank you Jarvar,

My self serve account shows the Data Amount Used 0 / 3072 MB

I've transferred from Telus and under my settings it shows the Network as Public Mobile yet it still shows the Carrier as Telus 16.0

[Jarvar]

Welcome to Public Mobile @Ralphieg

If your data only works on wifi, then I don't think that is technically data. It's using the internet through the Internet Service Provider behind the Wifi connection you are utilising.

If you get a message that "you are not subscribed to cellular data service" what does it say about your plan in the self serve account?

Is there any data usage? or what is the plan listed there?

[will13am]

@Ralphieg, take a look at this knowledge base article on setting up the APN on your phone.  Hopefully that will get your data going.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Activate/ta-p/251824

[ShawnC13]

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@Ralphieg wrote:

Hello, I've been with PM for a month now, but I've worked out of town so I finally have a chance to resolve my Data issues.  I have an iPhone 4 and my data will only work on wifi. The message I get is "You are not subscribed to a cellular data service", yet I am paying for 3G at 3G speed/90 days. I have Reset Network Settings and it still does not work.

I could use some help please and thanks

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First off welcome to PM.  Have you verified that data is in your plan, there have been sometimes where data wasn't added so I would suggest you login to self serve and verify that you see data in the addon section.  If you see it there and are not getting data I would Check APN settings

Here is a great site to setup your APN and instructions on how to do it.  Find the APN Settings for Public Mobile here!  What network did you previously come from as some require a network reset start working on PM.