Data not working
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10-07-2022 03:49 PM
My data stopped working I have 20gb and there is no way I've hit that I check everyday and always under 1gb its only been 10 or so days since I upgraded . I'd like to open a ticket please
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10-07-2022 05:37 PM
It's working again thanks for the help
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10-07-2022 05:16 PM
@Chrisveitch6969 - other posters are saying they are receiving service back from an outage, it appears. If you have not yet, hopefully it will just be a matter of time.
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10-07-2022 04:58 PM
Near there erin On
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10-07-2022 04:56 PM
@Chrisveitch6969 Yes, look like it might be an area wide issue, are you in the GTA area?
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10-07-2022 04:56 PM
Looks like other people are having issues too I browsed the community
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10-07-2022 04:54 PM
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10-07-2022 04:50 PM
Before I upgraded it was always show upload and no download and that would tell me I've hit my cap buy in this case idonno . Not on my end
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10-07-2022 04:48 PM
No I dont
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10-07-2022 04:30 PM - edited 10-07-2022 04:32 PM
I added up the total and it's about 3.5gb. I seen that you used to have a 4gb plan.
do you have data limiter set on the device? make sure that isn't what's disabling your data. if you do have a limit there's no point in having it enabled because there's no overages with PM.
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10-07-2022 04:21 PM
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10-07-2022 04:13 PM
I've had up all my data since I upgraded i posted them here .
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10-07-2022 04:08 PM - edited 10-07-2022 04:08 PM
@Chrisveitch6969 wrote:It's not my usage I have NOT used 20gb I just set this up at end of the month
HI @Chrisveitch6969 Please go ahead and check first. Check it , then you can open ticket with PM Support, they will pretty much ask you to do the same thing. You can provide them all the information you got to cut short the back and forth messaging time
once you have the info, you can then open ticket with PM Support:
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
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10-07-2022 04:05 PM
It's not my usage I have NOT used 20gb I just set this up at end of the month
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10-07-2022 04:03 PM
first use Incognito mode to check your usage. Let us know how much My Account shows
next, go to your phone Mobile Data page, change the cycle start date (Start billing cycle on) to match your PM cycle start date, this will show you how much you use from the device. Does it match what PM shows?
Also, make sure you do not setup Data limit as that might stop your data usage on the device level
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10-07-2022 04:01 PM
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10-07-2022 04:00 PM
If you look at the top of this picture it shows only upload. Id like to open a ticket
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10-07-2022 03:58 PM
My mobile data is not working I paid for 20gb
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10-07-2022 03:58 PM
I'm having data issues as well. My data stopped working sometime earlier today. I know it was working this morning.
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10-07-2022 03:57 PM
Samsung
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10-07-2022 03:56 PM
Yes, the Oct 2is the killier, 1.12 GB
What phone do you have? If it is Android, please check Mobile Data usage page on your phone. It will show you how much data you use
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10-07-2022 03:55 PM
if you need to open ticket, please open at https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:
AT the prompt, type: Contact CS Agent,
you will then be directed to another page to open ticket.
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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10-07-2022 03:54 PM
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10-07-2022 03:50 PM
Let's start by checking My Account first. Clear cache first, then reboot the browser before you check My Account. This confirms you are not reading wrong information.
Check how much usage My Account shows