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Data not working

BlueStarFire
Great Neighbour / Super Voisin

Hello, I became a subscriber last week and now my mobile data is not working. Can someone help? Thanks

7 REPLIES 7

BlueStarFire
Great Neighbour / Super Voisin

Thank you for your reply. I has tried resetting the networks and it still wouldn't work. S22, samsung

BlueStarFire
Great Neighbour / Super Voisin

Restarting seems to have helped. Thank you for your reply

BlueStarFire
Great Neighbour / Super Voisin

No the limiter was set at 2GB, a lot lower than my available data. Thank you for your reply

RavingRaven
Model Citizen / Citoyen Modèle

@BlueStarFire 

Any chance you have used uo all of your plan data?

Do you have your data limiter set on your device? ( Default is 5gb usually?)


@BlueStarFire wrote:

Hello, I became a subscriber last week and now my mobile data is not working. Can someone help? 


Earlier, I also noticed data not working.  Websites would not load and I could not use anything that reqauired an internet connection.   After a few minutes, the mobile data connection did start working again.  If you haven't already done this, please also restart your device.

softech
Oracle
Oracle

@BlueStarFire 

what brand and model your phone is?

Try to Reset All Networks or Reset Network Settings first and see if it helps

And if iPhone, make sure iOS is updated and you also download the latest Carrier Profile

hairbag1
Mayor / Maire

@BlueStarFire 

can we assume Data is enabled in settings ? What make/model is your cell ?

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