Data missing

[Emperess]

Just renewed, paid for 40G data. Plus I have 900 add on left. Can not access it. I had zero issues prior to payment. Can my data be activated please.

Thank you 

[mik101]

It kinda looks like they hosed anyone switching to the $45 for 40GB@5G offer. They quietly cancelled my scheduled change and kept me on the $45 for 30GB@5G plan. The scheduled change for a few weeks from now no longer shows in my account and the option to switch to that plan is gone entirely.

The last few months things have been operating pretty willy nilly as far as random retractions on offers go, half baked eSim support, etc. Public really needs to get their act together.

[dust2dust]

Can you call in and out? Real sms text in and out?

[softech]

@Emperess 

try to reboot your phone once

Also, if you are using Android, disable the data limiter :

[hairbag1]

@Emperess 

try rebooting the cellphone first off.

[Handy1]

@Emperess  Double check like this first . also note if today your renewal day the system may not have completely updated yet 

Try again incognito/private mode

And or lap top /computer

                    OR

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info