Data discrepancy

[RP8161]

My online account is showing me at 71 GB data usage while the app is showing me at 58 GB data usage. As they suggest you use the app and that's what I've been going by, what do I do? I have 10 days left in the month and this is my primary source of Internet so what do I do?

[computergeek541]

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@Meow wrote:

Status at your account is the most reliable vs. what your phone measures.

Be aware that PM updates your account 2x a day so status is not real-time.

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The data counter for the total amount of used and remaining is absolutely real time.  Only the amounts in the more detailed usage summary are updated twice a day for data.

[Meow]

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@Chalupa_Batman wrote:

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The website itself has cache issues.

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Everybody provides the same advice. Even I do mention 'cache issue' when helping others.

Interestingly, I NEVER experienced this famous 'cache issue'. All my info on my account is always up to date with no need to refresh page nor to clear cache, use incognito, etc.

How come so many customers have issues with PM site, payments, etc., while others have smooth sailing all the time?

[Chalupa_Batman]

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@RP8161 wrote:

My online account is showing me at 71 GB data usage while the app is showing me at 58 GB data usage. As they suggest you use the app and that's what I've been going by, what do I do? I have 10 days left in the month and this is my primary source of Internet so what do I do?

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Hey @RP8161 

The website itself has cache issues. But sometimes the app does too. If you grab from the very top of the app screen, pull down and it should update. If you have an Android, you can go into the app settings and clear the cache and restart the app. That report should be within 12 hours of it's last update.

[Meow]

Status at your account is the most reliable vs. what your phone measures.

Be aware that PM updates your account 2x a day so status is not real-time.

[Handy1]

@RP8161  Might just be cache issue on the website , when looking again try new browser window and try incognito /private mode instead . Also note PM only updates the usage history 2x a day so your always seeing the last 12 hours used