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Data didn't reset this month

MH003
Great Neighbour / Super Voisin

Hi community, My subscription cycle reset on May 12th, but my data hasn't reset. Has anyone else had that problem?

Edited to add more info.
Current Subscription Cycle
May 12, 2024 - Jun 11, 2024
Data Usage
50 GB of data
46.6 GB used
3.4 GB Left
View Usage History
4 minutes ago
 
Add-Ons Usage
5.4% Used of 240 GB. 90/150 days left
 

I looked at my data history and I have used 2 GB according to PM tracking. not 46.6

6 REPLIES 6

MH003
Great Neighbour / Super Voisin

 

That's what I was thinking 

Now, they're saying I used 50 GB in 7 days. They've given me a breakdown which says I used 26GB in one day! On my account it says only 2 GB. I have screenshots of it


@MH003 wrote:

Cookies cleared
Not in incognito 
It's my normal browser 

I have 50 GB a month plus 227 GB left on the gift. Does my 50GB not renew while I'm still using the gift?


So most likely you are using gift data now and did not use any of plan data. Maybe PM's logic is Not to renew plan's data until you use all gift data.

MH003
Great Neighbour / Super Voisin

I'm looking at the PM account from my desktop browser.  

Stonechucker1
Great Citizen / Super Citoyen

@Are you looking at the usage on P or your cellphon data tracker?

 

pM should feser as expected as it always goes on 30 or 90 day plans.  Your cellphone tracks monthly intervals.

MH003
Great Neighbour / Super Voisin

Cookies cleared
Not in incognito 
It's my normal browser 

I have 50 GB a month plus 227 GB left on the gift. Does my 50GB not renew while I'm still using the gift?

Yummy
Mayor / Maire

Did you try accessing your account using clean browse, incognito mode and clear all cookies?

Maybe you are still using PM data gift (expires after 150 days)?

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