Data and sms not working

[Jdockstater]

I bought new sims for our unlocked phones and got a plan with unlinuted sms, mms and calling and 1gb. Data and sms Nd data wont work at all???? 

[koimr1]

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@Jdockstater wrote:

SHE is up and running now, not he. 😉

And i am very grateful.

Thank you @LEGO

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My apologies!! 🙂

Every time I write "he" or "him" there's a little voice inside me that tells me I should be sure first, and as usual I ignore it.

[Jdockstater]

SHE is up and running now, not he. 😉

And i am very grateful.

Thank you @LEGO

[koimr1]

@computergeek541: It's all good, he's up and running already. 🙂

[computergeek541]

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@Jdockstater wrote:

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Sorry, but you have your data setting set incorrectly.  Anywhere where it says sp.koodoo.com, you need to change it to sp.mb.com

[LEGO]

@Jdockstater I am glad that I was able to help you! Please, accept my post as solution. Thank you!

[koimr1]

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@Jdockstater wrote:

Omg @LEGO life saverrrr!!!! 

I am forever grateful for you and @koimr1 for all your help and patience! 

I appreciate everything! !!! That worked thank you!!!!!!

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Yay!!! Very glad to hear!

All credit to @LEGO!!

@Jdockstater: Welcome to PM! 🙂

Edit: Apologies - @matbasm was extremely helpful as well. 🙂

[Jdockstater]

Omg @LEGO life saverrrr!!!! 

I am forever grateful for you and @koimr1 for all your help and patience! 

I appreciate everything! !!! That worked thank you!!!!!!

[LEGO]

I am not sure, but I think you have to press Menu (central button) at the bottom, to save changes you made.

[koimr1]

@Jdockstater- read the posts from @LEGO - your APN is NOT correct.

Once you have entered the correct one then you should have data working.

[LEGO]

Click here to create new APN >

[Jdockstater]

I went to canadas most popular and found RCA model G1? How do i add a new APN 😞 to public mobile?

[LEGO · Accepted solution]

Create a new APN with settings for my phone and see if it works. Don't forget to reboot after.

[LEGO]

Based on screenshots you post your APN name is Koodo not Public Mobile!

How did you find these settings if RCA brand not listed on that website?

[Jdockstater]

At the top of my screen by the service bars it doesnt say 3G idk if that helps? 

[Jdockstater]

Yes it says $35 3G plan

[matbasm]

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@LEGO wrote:

Did you purchase 3G or 4G LTE data plan?

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@Jdockstater, please log in to your self service portal account, and double check that you have a data plan on your account, and whether it indicates 3G (if it doesn;t indicate 3G, then it is 4G).

[LEGO]

Did you purchase 3G or 4G LTE data plan?

[Jdockstater]

[LEGO]

Strange, based on description from Amazon it should work:

“Works anywhere in the world with LTE bands 2/4/7/17; CDMA 1700/1900: GSM/GPRS/edge 850/900/1800/1900”

But, if this is your phone, then how come you only have option for 2G and 3G?

[Jdockstater]

Yes thats my phone@ LEGO

[Jdockstater]

Yes i got the APN information off the website listed on here so it should be good. 

Under preferred network it only gives me the option for 3G or 2g

[LEGO]

There is almost no information about this phone! Please check here. Is this your phone?

[koimr1]

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@Jdockstater wrote:

I have no clue what i am doing 😞 

Its RCA RLT6066

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No worries, my friend. 🙂 We'll try and get you going.

This phone should work with Public Mobile.

You've said that you checked that your APN is all good - this is usually the main cause of "no data" problems so as long as you are certain then we'll continue.

In your phone settings there should be something named "Preferred network type" (might be named differently) - usually under the "More" section under "Wireless and Networks".

Make sure this setting specifies "4G" or "LTE" - every manufacturer seems to use a different wording so use what's closest.

After doing so, reboot your phone and then see if mobile data works.

[Jdockstater]

I have no clue what i am doing 😞 

Its RCA RLT6066

[koimr1]

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@Jdockstater wrote:

I already changed and Checked my APN that is how i got my texting to work. And i also paid for data with my plan. 

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Which phone do you have? Let's make sure it's compatible with PM first before going further.

[LEGO]

You have to create a new APN, not do changes to existing one. Have you rebooted phone after you made changes?

[Jdockstater]

I already changed and Checked my APN that is how i got my texting to work. And i also paid for data with my plan. 

[koimr1]

@matbasmjust gave you the first thing you need to check - your APN setting. Read his message before anything else. 🙂