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Data and network

Jostet
Great Neighbour / Super Voisin

I set up my account last night, how long does it take to activate my plan ? I can't make a call or text.

1 ACCEPTED SOLUTION

Accepted Solutions

softech
Mayor / Maire

@Jostet activation is instant, you should at least able to make outgoing calls immediately.   If you have porting  requested, incoming calls might work later, after the porting is completed 

 

So, what is the phone status showing?  Sim not provisioned or no network? Any status bars?

 

open ticket with PM support and they can confirm if there was problem with the sim provisioning

 

 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

View solution in original post

6 REPLIES 6

softech
Mayor / Maire

@Jostet activation is instant, you should at least able to make outgoing calls immediately.   If you have porting  requested, incoming calls might work later, after the porting is completed 

 

So, what is the phone status showing?  Sim not provisioned or no network? Any status bars?

 

open ticket with PM support and they can confirm if there was problem with the sim provisioning

 

 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

Jostet
Great Neighbour / Super Voisin

Thanks for your help. Yes the bar is showing . And I submitted a tick as well. So it takes awhile for incoming calls then. 

CountyDownIeUk
Mayor / Maire

Should work, right away. Did you port a number in?

Jostet
Great Neighbour / Super Voisin

Yes

Timer
Great Citizen / Super Citoyen

@Jostet 

when you port in do you get SMS from old provider to you approval reply yes
and your old account is active.

@Jostet  on a new activation you should restart your phone with the public mobile sim card inside.

A good idea also is to perform a reset of your device's network settings when changing providers also.

 

If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.

  • Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval to port to port over to Public Mobile and to receive calls from until port is complete.
  • Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

 

If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link: to request the transfer of your number over to Public Mobile.

 

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection