08-05-2022 01:14 PM
I set up my account last night, how long does it take to activate my plan ? I can't make a call or text.
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08-05-2022 04:14 PM
@Jostet on a new activation you should restart your phone with the public mobile sim card inside.
A good idea also is to perform a reset of your device's network settings when changing providers also.
If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.
When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.
If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link: to request the transfer of your number over to Public Mobile.
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
08-05-2022 02:52 PM
when you port in do you get SMS from old provider to you approval reply yes
and your old account is active.
08-05-2022 01:34 PM
Yes
08-05-2022 01:29 PM
Should work, right away. Did you port a number in?
08-05-2022 01:24 PM
Thanks for your help. Yes the bar is showing . And I submitted a tick as well. So it takes awhile for incoming calls then.
08-05-2022 01:18 PM - edited 08-05-2022 01:19 PM
@Jostet activation is instant, you should at least able to make outgoing calls immediately. If you have porting requested, incoming calls might work later, after the porting is completed
So, what is the phone status showing? Sim not provisioned or no network? Any status bars?
open ticket with PM support and they can confirm if there was problem with the sim provisioning
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