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Msbaseball1
Good Citizen / Bon Citoyen

I’m trying to pay my husbands account but I’m not receiving a security code

15 REPLIES 15

darlicious
Mayor / Maire

@Msbaseball1 

Happy to hear you are all sorted out and you now know all of your other options to pay for service. For reference if you ever need to purchase a voucher you can refer to this guide.

 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

Msbaseball1
Good Citizen / Bon Citoyen

Thank you all for helping me out.  I got the issue resolved by adding a ticket.   Thanks again!!!🙂

Timer
Mayor / Maire

@Msbaseball1 

if you need ASAP to make payment you can go to Shell Stations to purchase vouchers

and add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #,

 

Official list of retailers location sell:  vouchers
 
contact to support team by CS_Agent
until you complete updated credit card payment you can use vouchers.

esjliv
Mayor / Maire

If your husband's account was activated in-store it is possible a My Account was never created yet @Msbaseball1 

You can register for one here with help of a CSA: Chatbot (tiia.ai)

 

If one has been created before, and you cannot log into the account due to forgetting the password, try the Forgot Your Password option: https://myaccount.publicmobile.ca/en/forgot-password

Since you said you can access the old email. Check if the password reset email is going to spam/funk folder if you don't see it in the inbox.

 

Msbaseball1
Good Citizen / Bon Citoyen

Thanks for all your help

CountyDownIeUk
Mayor / Maire

For the short haul use a voucher. Then later get his account straightened away with a CSA.  See here. 

Some vouchers are immediate and some have to be used in congestion with *611. 

Some top up immediately and some are delayed. 

 

Msbaseball1
Good Citizen / Bon Citoyen

I’m not having much luck here lol

Msbaseball1
Good Citizen / Bon Citoyen

I lost my bank card last week and had to get a new one, so the card number won’t be right. I changed it on my account but can’t change it in his.  

CountyDownIeUk
Mayor / Maire

If you have a credit card on auto pay....can you top up using *611?

Or buy a voucher...of which I am not a pro on...but @darlicious can help or others can too 

To fix up your email...contact a CSA here.  

Msbaseball1
Good Citizen / Bon Citoyen

I’ve been trying this for 2 days and am getting very frustrated

Msbaseball1
Good Citizen / Bon Citoyen

I haven’t signed into that email for a long time so I went back in to put a new password and got in but there is no email in there. 

The code would be sent to the email address that your husbands PM account is associated to. 

So when you sign on to "his" My Rewards or My Account....what email is used?

That is where the code is sent do. 

Msbaseball1
Good Citizen / Bon Citoyen

I think it’s an old email address

Msbaseball1
Good Citizen / Bon Citoyen

It’s only giving me email option. I can’t find it in any emails

CountyDownIeUk
Mayor / Maire

Second factor?? Text would go to his phone. 

Does it offer to send an email to his email account instead of a text?

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