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Msbaseball1
Good Citizen / Bon Citoyen

I’m trying to pay my husbands account but I’m not receiving a security code

1 ACCEPTED SOLUTION

Accepted Solutions

CountyDownIeUk
Mayor / Maire

If you have a credit card on auto pay....can you top up using *611?

Or buy a voucher...of which I am not a pro on...but @darlicious can help or others can too 

To fix up your email...contact a CSA here.  

View solution in original post

15 REPLIES 15

CountyDownIeUk
Mayor / Maire

Second factor?? Text would go to his phone. 

Does it offer to send an email to his email account instead of a text?

Msbaseball1
Good Citizen / Bon Citoyen

It’s only giving me email option. I can’t find it in any emails

Msbaseball1
Good Citizen / Bon Citoyen

I think it’s an old email address

The code would be sent to the email address that your husbands PM account is associated to. 

So when you sign on to "his" My Rewards or My Account....what email is used?

That is where the code is sent do. 

Msbaseball1
Good Citizen / Bon Citoyen

I haven’t signed into that email for a long time so I went back in to put a new password and got in but there is no email in there. 

Msbaseball1
Good Citizen / Bon Citoyen

I’ve been trying this for 2 days and am getting very frustrated

CountyDownIeUk
Mayor / Maire

If you have a credit card on auto pay....can you top up using *611?

Or buy a voucher...of which I am not a pro on...but @darlicious can help or others can too 

To fix up your email...contact a CSA here.  

Msbaseball1
Good Citizen / Bon Citoyen

I lost my bank card last week and had to get a new one, so the card number won’t be right. I changed it on my account but can’t change it in his.  

Msbaseball1
Good Citizen / Bon Citoyen

I’m not having much luck here lol