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Trying to change plan

Ddwa
Good Citizen / Bon Citoyen

I have a 3g plan and im trying to upgrade to a 4g but when i click on change plan the 4g plans are not being offered to select

1 ACCEPTED SOLUTION

Accepted Solutions

@Ddwa   Yes, what you see is a Mobile version of the page.  The yellow arrow is on the bottom  it works for me

 

softech_0-1659714666153.png

 

Try using Incognito mode, or clear the browser app cache from Apps setting.

You can also try to use  another browser, install Chrome or firefox from app store

 

or .. try on a desktop computer, you see more

 

 

 

View solution in original post

5 REPLIES 5

softech
Mayor / Maire

@Ddwa   Try to use Incognito mode to login to My Account and check again. or try to use a different browser (Edge/Firefox/Chrome)

 

Also, plans are arranged by price, so, it got mixed up together with the 3G plans 

 

and on the far right, there are little yellow arrows , you can scroll up and down

 

https://selfserve.publicmobile.ca/en/account/plan/change-planhttps://selfserve.publicmobile.ca/en/account/plan/change-plan

Yummy
Mayor / Maire

All PM Plans are there. But they are sorted by price and you have to use right side arrows up/down to scroll through them.

Ddwa
Good Citizen / Bon Citoyen

My screen doesnt look like that and only shows one plan. The yellow arrows are at the bottom but wont fo anything when i click on them

@Ddwa   Yes, what you see is a Mobile version of the page.  The yellow arrow is on the bottom  it works for me

 

softech_0-1659714666153.png

 

Try using Incognito mode, or clear the browser app cache from Apps setting.

You can also try to use  another browser, install Chrome or firefox from app store

 

or .. try on a desktop computer, you see more