Cellular data

[BeachyBrandi]

My husband and i have been having trouble with cellular data. I have an iphone and he has an andriod. Yesterday we both could not get on the internet or use any aps. And the same this is happening today.  Turned off and on airplane mode as well as the cellular data. Works for a few minutes and then cuts out.

Any ideas????

Thanks

[Rvidito]

I have service and full bars but my data randomly goes away. It won’t say lte or anything. it works when i turn my phone fully off and back on but just wondering if there’s a quicker way so I don’t have to do that 10 times a day. 

[AFM67]

I've lost data in Ontario today. Still have lots of data available, talk and text work fine.

[Chris_ko]

I had been using it without any problems, but since yesterday, my internet connection keeps disconnecting

When I turn my phone off and on again, it connects for a short time, but then it disconnects again. This keeps happening repeatedly.

What should I do?

[som2026]

I am not getting internet in my mobile since yesterday. However I am able to make call only internet is not there. I recently opt to upgrade the plan which will be applicable from tomorrow. is that somthing impacting my mobile internet.

[Sansan]

It appear that there is an issue. For now, they airplane mode on and off. 

[TinaLouise77]

I had tried this , it had work temporarily; then down again.  

[W_Beam]

I can’t access my cell service- no phone calls and can’t use data.  Is there an issue with the system?  Living in NB

[slusagm]

@TinaLouise77 

many of this problem today. Reboot phone and reset network settings would make it works again

[slusagm]

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@Flinstone wrote:

My cellular data just stopped working. All settings on my phone are ok. 

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@Flinstone 

many of this problem today. Reboot phone and reset network settings would make it works again

[TinaLouise77]

• All day I had issues sending texts and accessing anything with data.  I need this for work any idea what's going and and if it's in the works to correct?

[Flinstone]

My cellular data just stopped working. All settings on my phone are ok. 

[yvrvagabond]

Travel sim has been removed, I have just reset network settings according to Google instructions, then  rebooted.  MAGIC!!  Internet is working, thank YOU!!!

[slusagm]

you have to make sure the PM sim is enabled

and To reset the network settings on your Samsung Galaxy S23: Open Settings and tap General management, Scroll down and tap Reset.Select Reset network settings.  Tap Reset settings and enter your PIN, password, or pattern.Tap Reset once more to confirm

[yvrvagabond]

Travel sim has been removed.  I do not know how to reset Network setting on phone..??

[hTideGnow]

hi @Cvark 

are they in Ontario?

PM has been having some data issues for some subscribers, so, it likely you are just part of those affected. 

Try Reboot phone and Reset network settings when needed

if you like, report that to PM support agent as well.   Submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Cvark]

Starting 2 days ago noticed  data drops on mine and my partner's seperate plans. They are active. Have tried resetting network powering off phones.toggling  between airplane mode sometimes helps. 

[BKNS27]

@yvrvagabond 

Remove the travel SIM or delete the travel eSIM including the VPN then reset the Network settings on your phone.

[yvrvagabond]

Returned from overseas to Vancouver, and Public Mobile does not connect.  I used other sim cards while travelling.  Public Mobile SIM is now reinserted and turned on.  My phone has dual SIM. It is Samsung S23.  I have rebooted phone, switched airplane mode on and off, reinserted Public Mobile SIM, etc.  Nothing works.  My Account is active.

My home WiFi works on the phone.

I would appreciate help.

[hyacinth2000]

I'm in Midland and am also having issues as of yesterday, rebooting my phone no longer works 😞

[Egr]

Same happened here in Saint-Laurent (Montreal, QC) since yesterday. No data network connection, only voice on 3G network. Phone is usually connected to LTE+ or LTE networks. Just rebooted the phone as suggested and now it seems that LTE+ has come back on. 

[HAVENSMommy]

I did reboot phone, and it would work for a second and then out again, I rest the network settings and then another reboot and still no data.

[HAVENSMommy]

No I am in Ontario

[Offalmangler]

I am also having data issues in Markham area. Tried restarting my phone but found no change. Data worked ok this morning.

[hairbag1]

@duvey 

could be but what area are you currently in ?

[hTideGnow]

hi @duvey 

possible there was some issues, mainly in Ontario and Manitoba

Try Reboot phone and Reset network settings

[hTideGnow]

hi @JFitness 

are you in Ontario or Manitoba? seems like PM has some data issue in the past 2 days.  

Try reboot phone and click Reset network settings and test again 

[duvey]

is data down

[JFitness]

• I have been using PM for a year and a half with no issues, until now. Twice this month I have not been able to connect to mobile data unable to send or receive messages unless connected to wifi. I have an actual Sim card tried all the tricks. What is happening?