Data & texting not working

[Nessie01]

I switched plans with public mobile the day before renewal. Today my Data & texting is not working. I've tried restarting my phone, removing SIM card & putting back in. Also tried resetting the network. Nothing is working. Just wondering if anyone knows how to fix this. Thanks

[tahabhagat786]

Is it going to work in this life?

Third day today and it is still not working not even I received any reply yet

[tahabhagat786]

Hey!

Did it start working for you?

Mine still doesn't work

[tahabhagat786]

I have still not received any reply from the support team.

It is going to be third day today with this issue

[dust2dust]

@tahabhagat786- First the caching where people might not see properly updated account details and then this recent problem happening with plan changes. The system is barely tolerable in functioning and has some improvements from before but the problems outweigh the niceties. The real problem is the quality control and attention to detail that is clearly and obviously lacking with this IT team. Like grade school quality. I would be embarrassed to put out such a terrible system. And then heads should roll who gave the go-ahead.

[tahabhagat786]

Must say, it is a very poor system

[dust2dust]

@tahabhagat786- Yes unfortunately the system did as it was told. But with the way it is and the terrible caching it does, this is an effect. All roads lead to the support people.

[tahabhagat786]

I did both of it- "next renewal" and "now" thinking that maybe my previous one didn't go through

They charged me twice and the network still doesn't work

[softech]

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@tahabhagat786 wrote:

How do I open the ticket?

I did it in soo many different windows that I am confused which one you are talking about

Please help

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@tahabhagat786   if you are confused with the ticket opening system , just message them:

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[hTideFnow]

@tahabhagat786 

 open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot.

type: Contact Us and Other 
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.

[dust2dust]

@tahabhagat786- Did you set the plan change for your renewal or changing it "now"?

Telus/Public haven't complicated things. They're just extremely poor quality control and testing of things they change. Grade school incompetence. When the service works, it works fine. If it ain't broke, don't fix it. And all that. But here you are.

[tahabhagat786]

How do I open the ticket?

I did it in soo many different windows that I am confused which one you are talking about

Please help

[softech]

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@tahabhagat786 wrote:

It has been 2 days now. Why has public mobile complicated things for customers?

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@tahabhagat786   2 days? but our original post said "Today my Data & texting is not working" ???

Anyway, if it has been 2 days, open another ticket , likely the old one was missed

[tahabhagat786]

How do I open a ticket?

Please send the link

[tahabhagat786]

I was also charged twice. There are other providers in market providing much better and cheaper service

[dust2dust]

@tahabhagat786- I suspect they're backlogged with the number of people having this problem. We're seeing some of them coming here but we don't know how many are going straight to support. Watch for a red number above the  little envelope icon next to your sim avatar upper right.

[tahabhagat786]

It has been 2 days now. Why has public mobile complicated things for customers?

[softech]

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@tahabhagat786 wrote:

Yes I did, there is no response

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@tahabhagat786   how long has that been?

check your community inbox on the top right and see if they replied

If not, message them again if it is over 2 hours

[tahabhagat786]

Yes I did, there is no response

[dust2dust]

@tahabhagat786- Another vote for this problem. Did you contact support as above?

[tahabhagat786]

I am having the same issue

[softech]

@Nessie01   there has been many issues like this today, they seems all caused by the plan change problem.

One post said it got resolved quickly by PM Support.  So, pleease open ticket with them and hopefully a quick resolution.

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[hTideFnow]

@Nessie01 

reset network and check APN setting and reboot phone,

still not fix it, open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot.

type: Contact Us and Other 
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.

[dust2dust]

This has been a trending problem the last couple days. You'll need to contact the support people using the chatbot link down below.