Data add-on not showing on my account

[harikiranchukka]

Today, I have purchased 1 GB add-on and I paid through my debit card. The payment processed and it was even debited from my bank account, but it was not showing on my public mobile account and I could not use the data. Can anyone please tell me how to resolve this issue?

[harikiranchukka]

@gblackma Thank you so much it solved the problem.

[gblackma · Accepted solution]

@harikiranchukka its a 2 step process add the funds and then buy it.  It sounds like you did step 1. Now buy it. See below on where to do it. 

Stay safe. 

[RossN]

---

@harikiranchukka wrote:

Today, I have purchased 1 GB add-on and I paid through my debit card. The payment processed and it was even debited from my bank account, but it was not showing on my public mobile account and I could not use the data. Can anyone please tell me how to resolve this issue?

---

@harikiranchukka hi it is a 2 step process you have put the funds in your account now go in and purchase it