Trying to explain to Simon doesn't help. I can get a ticket created.? So posting my issue here.
I have been with public mobile for two years. I am on the old rewards system as well. .
Anyway I have $25.00 with unlimited calling and text and 1gb of data.
I have never used all of my data ever I usually use a maxium of 100 to 140 mb.
So I am trying to figure out when my bonus data was used. with the new system I can only go back 3 months. My bonus data should never have been used. Its not a large amount of data that was used but still it should not been touched.
HI @Wife_77 Open ticket with PM CS agent and see what they say
Yes, I suggest to take note of the add-ons regularly. I wouldn't say PM didn't keep track correctly, it could also be some big download that we are not aware of. Sometimes app automatic update or some backup we didn't setup properly
All my data was there in February or March 2022 that was probablely the last time I checked on it. I have never used more than a 100 mb so I wasn't always checking my add ons. I could only check my data useage going back 3 months and some them are not even 50 mb.
HI @Wife_77 The usage can only go back for couple months
But when was the last time you remember seeing the bonus data?
At this point, if you cannot find it on My Account's Usage history, only CS agent can confirmed when the bonus data was used. I believe some customers reported that the new portal dropped the bonus data for no reason, but CS agent put it back