Data Use Incorrect

[kav2001d]

So anyone else notice data use (as listed in online details) is wildly different than what Public claims you are using?

My account shows 100% of data use, yet if I go into details there is about 15GB used in past 60 days (from a 75GB plan so should be nowhere near my limit)

The website / app are very broken or something else is not working in backend correctly

[funpig1]

@kav2001d 

There have been several others with the same complaint. The PM app and website has so many glitches.,

When the app incorrectly reports 100% data used, can you still use the mobile data?   If not, I would consider the problem to be more more serious and urgent. IMO, Loss of service deserves a monetary compensation in the form of a system error bill credit. You're paying for the service and not receiving it. Good luck.

[hTideGnow]

hi @kav2001d 

it could be just a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage