Community

Haizey · 2 weeks ago

Hello!

I just checked my account for the first time in several months, and after reloading the subscription page, spotted a very conspicuous "60GB" right under my current 1GB plan (see image). It isn't there when I open the subscription page from another tab on the PM website, and only appears when I am on the subscription page, and reload. There is no other indication that 60GB exists in my account; I only have a 2GB add-on available currently, and have not purchased any extra gigs nor accepted any data promos.

Is this some wacky bug in the website? Have I been blessed by the data gods? Am I missing something embarrassingly obvious?

Thanks!

fixin1 · 2 weeks ago

@Yummy - I believe it is something in the code that they just changed from the maintenance a few days ago which conflicted with the legacy 3G speed plans ($15 250MB 3G, $25 1GB 3G, etc.).

Anyone in QC or wherever they had it offered - the $15 250MB 4G speed plan?

Haizey · 2 weeks ago

Thank you so much everyone for your help! The mystery of the 60GB has been solved. 🙂

Yummy · 2 weeks ago

I had the same '60GB' on my $15 plan. Then it disappeared... I assume it was a glitch...

Techfish · 2 weeks ago

You're not the only one with the bug, I also found it. Public will probably fix it soon.

computergeek541 · 2 weeks ago

@slusagm wrote:
If you are paying $25, then I am pretty sure it is a big
Try login again using browser with incognito mode. Try also login with PM app
And ask PM to confirm . Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
Or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

If the customer wants to discuss concerns with a CSA about the advertising, the customer can certainly do that, but there's no need to confirm the 60 GB aspect. The plan doesn't include 60GB. Having the the customer go through a CSA unnecessarily isn't advised.

hairbag1 · 2 weeks ago

@Haizey

It's just a glitch / bug. I recently found the same bug in my $15 plan. I asked to have the 50GB's data dded to my account...you can imagine what they told me !

added my pic..

slusagm · 2 weeks ago

If you are paying $25, then I am pretty sure it is a big

Try login again using browser with incognito mode. Try also login with PM app

And ask PM to confirm . Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

Or message them using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Community

Mysterious 60GB on a 1GB plan