Data/Texting working but Calls are not working

[steepers]

Just recently signed on, for what I had assumed would have been a great service considering the business model, however have run into a massive hurdle.

Phone: Xiaomi Redmi 4X

Model: MAI132

According to Willmyphonework, the phone in my possesion should be compatiable with the 3g network and partially the 4g network. I have tried every step imagainable to no avail. If someone could help me that would be greatly appreciated. 

My current plan is 

$40

-2gb

-Unlimited Text

-Unlimited Calling

What other steps can I take and if it doesn't work, what steps are available?

EDIT:

Interestingly enough, the calls I tried to make are showing on the usage history... What is going on?

[psous88]

Did you private message them?

[steepers]

Still have yet to hear back from MOD...

This has been extremely disappointing. I am a customer who is looking to use the service that I paid for and am unable to do so due to the lack of support from the company whom the service is provided.

[steepers]

@Luddite Tried, and even though the phone shows that its compaitable on willmyphonework, I get abosolutely no bars. Maybe I need a new phone...

[wetcoaster]

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@psous88 wrote:

Go to this link  https://www.publicmobile.ca/en/on/get-started and put your imei number in to check if your phone works with public mobile. If it does then try taking the sim out and then re inserting it and see if that helps, if not then try contacting a moderator for help.

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@psous88

That form will only check if the phone is black listed or not.

For compatibility willmyphonework.net is one of the more reliable sources.

If you have a reliable source indicating what bands the phone supports you can compare them with the information in this post: https://productioncommunity.publicmobile.ca/t5/Discussions/LTE-network-fundamentals/m-p/198799/highl...

[Luddite]

@steepers If you have your phone set to use LTE, try it on 3G. All calls are carried on the 3G network.

Did you request a port-in of another number? If is stuck, the moderators will help.

[will13am]

Could the problem be that preferred network type is set to 4G/LTE?  In order to make calls, the phone needs to drop down to 3G. 

[NDesai]

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@steepers wrote:

Thank you

They have been notified. I would love to get my phone going.

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Try the sim on any other phone if you have to test. If it works, there is something wrong with your phone. 

[steepers]

Thank you

They have been notified. I would love to get my phone going.

[specialK]

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@steepers wrote:

Interestingly enough, I've tried that and it shows that it can't find what phone the imei is linked to.

How do I contact a MOD?

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https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437

On the right side.

[steepers]

Interestingly enough, I've tried that and it shows that it can't find what phone the imei is linked to.

How do I contact a MOD?

[psous88]

Go to this link  https://www.publicmobile.ca/en/on/get-started and put your imei number in to check if your phone works with public mobile. If it does then try taking the sim out and then re inserting it and see if that helps, if not then try contacting a moderator for help.