Data Issue

[mgladman4]

My data isn’t working at all, but I have plenty left on my account. Help please!

[esjliv]

@mgladman4 does it still show you have data after hitting that circle refresh buttonin your My Account?

Also,  you can confirm your data remaining on your account by calling 611 too. 

[mgladman4]

Sorry, can you explain how to do this? 

[hTideGnow]

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@mgladman4 wrote:

What do you mean by "reboot"? I have turned Airplane mode on/off, restarted my phone, and checked all settings. 

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HI @mgladman4   power off the phone completely for a minute, then power it back on

[mgladman4]

What do you mean by "reboot"? I have turned Airplane mode on/off, restarted my phone, and checked all settings. 

[softech · Accepted solution]

HI @mgladman4   just to confirm you have plenty of data and you are not reading cached old information (because the site has some cache issue), please login My Account using Incognito mode and check again 

Also, if you are on Android, make sure you didn't set a data limit, if so, disable it

If you are on iPhone, check if the app is enabled for mobile data

and you can also try to Reset all networks and see if it helps

[hTideGnow]

HI @mgladman4   did you try to reboot your phone?