Looking for my order i place 15 days ago

[Ihatethischatbo]

I am looking for my order i placed 15 days ago. I received a confirmation with order number but have not received it or carrier instructions. 

[hTideGnow · Accepted solution]

HI @Ihatethischatbo   was it a sim card order or phone order?

you can submit a ticket with CS agent:

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@Ihatethischatbo 
Check with a CS_Agent (customer service agent) by private messaging with the envelope icon above or create a ticket on SIMon Chatbot on the bottom of page.

[Ihatethischatbo]

How do i check if I haven't received a tracking number

[BKNS27]

@Ihatethischatbo 

Check your Spam emails, it might be there.

If not, contact a CS_Agent for the tracking number and updates.

[Ihatethischatbo]

I ordered a phone and did not receive a tracking number. 

[BKNS27]

@Ihatethischatbo 

It is common for orders to take up to 3 weeks to arrive. Canada Post are taking their time for delivering your order.

You can contact a CS_Agent on updates of your order but it should arrive next week.

[Yummy]

What did you order?

Usual delivery time for SIM cards is 5-10 business days even though some customers experienced even longer time.

SIM are not trackable. Phones should have tracking number.

[DDM69]

Did you order a SIM card or phone?