Data Gone

[Caligoejj]

My data has seemed to disappeared. I had 5 gigs, yet my phone says I used 1.3 gigs. Regardless, my data doesn't work and doesn't show on my plan overview. The data usage history also only shows about a gig being used in the last little bit. I recently received a free gig of data as a gift, but I didn't think I'd have to give up my usual (paid for) 5 gigs of data for it. Is there any way to rectify this? Side note, I'm also unable to make calls despite having unlimited calling. Not sure if related or not. Texting functions properly.

[Caligoejj]

There was an error with my plan renewal and I never received my original 5 gigs of data. This has been rectified thanks to a kindly mod after I submitted my ticket. Thanks all!

[geopublic]

@Caligoejj  Keep us posted.

[Caligoejj]

Thank you for the responses. My overview page suggests my data has been consumed, but my phone's tracker and personal diligence on the matter both argue against the verdict. I will be submitting a ticket immediately.

[geopublic]

@Caligoejj  Others have been reporting similiar issue maybe would be best to submit a ticket so that PM can investigate if there is an issue. 

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[Dunkman]

@Caligoejj 

Maybe try your SIM card in another phone to determine whether it is hardware issue versus PM service issue.  

Maybe try rebooting phone, toggling airplane mode on and then off, network reset.  

[popping]

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@Caligoejj wrote:

My data has seemed to disappeared. I had 5 gigs, yet my phone says I used 1.3 gigs. Regardless, my data doesn't work and doesn't show on my plan overview. The data usage history also only shows about a gig being used in the last little bit. I recently received a free gig of data as a gift, but I didn't think I'd have to give up my usual (paid for) 5 gigs of data for it. Is there any way to rectify this? Side note, I'm also unable to make calls despite having unlimited calling. Not sure if related or not. Texting functions properly.

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Check your data usage lines on your overview page.

The following is my usage lines:

I have not started using the 1GB bonus data.

I have used 2193MB of my 5120MB of my data allotment,

• Data & Add-Ons	Amount Used
  1GB Promo	0  /  1024 MB
  5GB at 3G Speed	2193.032  /  5120 MB

If you don't have these usage lines, you had used all your data.

[totalUser]

Plz contact moderators

You can click on the question mark and type moderator.

Make sure you provide screenshots

Good luck

Edit. Can you tweak the dates for data usage so that it coincides with your plan start date