Data Connection Problems

[sdavis]

My mobile has stopped working. What steps can I take to restore it?

[hunnybunny]

it happens sdavis........updates definately have changed my settings on me in the past or if you restored your phone it happens as well.

glad at least it was solved and you can use it again

[DK]

My wife had the same issue recently on an i6 and I thought the same thing. After I checked the settings had indeed changed. Maybe a carrier settings update that she didn't realize but once I changed it back data came back to life.

Cheers

[sdavis]

Not sure why they would suddenly change,  I used the setting specfied in the knowledge base.

[chukdefatey]

@sdavis, I am almost certain its the APN settings on your phone

[sdavis]

Thanks

[Cyber]

@sdavis,

You may have to send an email to Public Mobile technical support.

Click on this link : https://publicmobile.ca/en/on/contact-us

Then, at the bottom right of the page, click on "Email away" button.

  - Choose "Technical Issues"

  - Choose "Data not working"

  - Choose "My phone is receiving a signal"

  - Choose "I believe my account is paid and up to date"

  - Choose "I have not tried a SIM card in another phone"

Then click on "Email Us" and fill up the form.

An agent from Public Mobile will try to answer you ASAP.

[sdavis]

Yes I have enabled the Data and double checked the settings.

[Cyber]

Did you verify that your mobile data is activated and no limit is set ?

Your APN has to be correctly configured to access DATA (internet) and MMS.

[sdavis]

Yes several times

[Cyber]

@sdavis,

Did you try to reboot your phone ?