DISABLED

[emily5]

My account was disabled. SO I asked the CS-Agent to provide me new Username and Password but I still cannot log-in to make a payment. This is getting ridiculous! PM wanted a payment but won't allow to sign me in!!!! Very inconvenient!!!

[t_p]

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@hairbag1 wrote:

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@emily5 wrote:

Yes I did use my e-mail as my Username. I wanted to visit my account and make a payment online to tick the auto-pay.

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You should re-assign the "SOLUTION" to @dabr , as his answer was better. I'm sure he'd be happy you did.

Just click the 3 little dots on top right side of dialogue box, then you can edit and re-assign.

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No worries @hairbag1 , @dabr also gets his fair share of "freebies" 😁

[dabr]

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@hairbag1 wrote:

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@emily5 wrote:

Yes I did use my e-mail as my Username. I wanted to visit my account and make a payment online to tick the auto-pay.

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You should re-assign the "SOLUTION" to @dabr , as his answer was better. I'm sure he'd be happy you did.

Just click the 3 little dots on top right side of dialogue box, then you can edit and re-assign.

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@hairbag1   Not a problem...either post is good for OP to accept, just not sure if their account is still active or not yet.

[hairbag1]

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@emily5 wrote:

Yes I did use my e-mail as my Username. I wanted to visit my account and make a payment online to tick the auto-pay.

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You should re-assign the "SOLUTION" to @dabr , as his answer was better. I'm sure he'd be happy you did.

Just click the 3 little dots on top right side of dialogue box, then you can edit and re-assign.

[dabr]

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@emily5 wrote:

Yes I did use my e-mail as my Username. I wanted to visit my account and make a payment online to tick the auto-pay.

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You'll need to contact customer support by clicking the chatbot bubble if you're unable to access your account and it's still active. 

Here's a couple of links to customer support:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[emily5]

Just a few days ago. I am seeking for a prompt response from the CS-Agent instead of going out.

[emily5]

Yes I did use my e-mail as my Username. I wanted to visit my account and make a payment online to tick the auto-pay.

[hairbag1 · Accepted solution]

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@emily5 wrote:

My account was disabled. SO I asked the CS-Agent to provide me new Username and Password but I still cannot log-in to make a payment. This is getting ridiculous! PM wanted a payment but won't allow to sign me in!!!! Very inconvenient!!!

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If the account is unpaid for 90 days or longer...that account is closed down for good. You'd need a new sim to start a new account. The bright side of that is you can take advantage of the current data promos as a new account would be created.

If less than 90 days...get payment vouchers at retail outlet like Shell Gas station, then dial 611 to add theem to your account.

[dabr]

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@emily5 wrote:

My account was disabled. SO I asked the CS-Agent to provide me new Username and Password but I still cannot log-in to make a payment. This is getting ridiculous! PM wanted a payment but won't allow to sign me in!!!! Very inconvenient!!!

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@emily5   The username is your email...which email did you use?  Try them all if you have more than one.

You can purchase a voucher from gas store or retailer like Walmart or London Drugs  and use 611 on your phone to add the funds too.

Edit:  How long was your account without payment (disabled)?  If more than 90 days without payment then your account and number is permanently lost and you'll need to start afresh with an new SIM and new account activation.