DATA-RATE CONSUMPTION - DISCOVERY AND SOLUTION.

[jjramendham]

Who else has experienced impossible data consumption?   
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THE PERTINENT DISCOVERY WILL BE LISTED IN THE COMMUNITY WHERE THE SOLUTION IS APPLICABLE TO ALL telecommunications customers in Canada pertinent to dual/Triage - eSIM/iSIM users.————————————————————————-

My stats are reset at the beginning of each billing period. Last month it was a SIM card. Now its the eSIM.

I apparently consumed 40GB of 5G on a 4G phone (iPhone 11 PM) in 72 hours.  My phone records 4GB.

Today I check to see if my disabled has been solved and I apparently consumed just under 13GB WHEN THE SIM CARD WAS TURNED OFF.

I reset that statistics at 1:28pm yesterday afternoon. The data consumption of my SIM card is 100% accurate with that of my phone consumption.

So I want my data restored.  Both carriers have 40GB data.  I have been testing all the carriers and this is the most ridiculous impossible data consumption I have observed between Freedom, Chatr, Koodo, Rogers, Telus, Bell.  Where Public has literally stripped the data from me twice now while not used or enabled.

APPEND: This append should solve the responses and comments making assumptions and is a copy/paste from an answer to an answer dismissing me.

-> 

Huh so last month when I pulled out the SIM card and used the Freedom SIM card and Airalo data eSIM — you’re saying the 40GB consumption of my Public Mobile SIM sitting on my desk STILL is accurate?  

my Public eSIM has been turned off and I’ve been using the rest of the Airallo Data SIM and the other carrier.  Both the carrier on their consumption meter online and my phone match.

further i have screen time limit usage enabled, background refreshing off for EVERYTHING do not use wifi assist or cloud and am currently connected to my router. As I am every day.  

I’ve been managing IT networks, devices and data for over 30 years.  I am cheap AF.  I haven’t ever managed to consume 20GB prior to iOS 14 where I haven’t yet updated to 17 as I’ve been running the developer beta locked down.  I literally have to turn on an  app to use it. Location is disabled. Each SIM is locked and remains locked on restart until I manually unlock them.  A PIN is requires do virtually everything on my phone that no one wants to ever use my phone. 
further, I have a portable router and still connect to wifi. I don’t game or watch movies and tech support my family, in-laws and friends overseas with remote access.  I am beyond forensic and this is not some guy freaking out.  I’m watching data claims which are impossible because the SIM isn’t default for anything.

I understand the comments and replies — but I do know what I’m doing.  
well enough to be able to run two VPN tunneling through Proxie to manage HostFiles using both my own Outline and Cloudflare solutions

edited by computergeek541: removed inappropriate language

[jjramendham]

Sadly they know about the data bleed zone. Each time I submit the requested confirmation of acct i get another list requesting proof if acct

i’ve literally been a client for just over 30 days. There is no interest at all by telus to fix the issue in any of its subsidiaries or virtual acquisitions so I’m afraid I’m going to have to warn everyone off of them as much as I prefer their infrastructure.

my counterparts at Telus confirmed they know.

freedom is quickly becoming the spectrum principle with Rogers a close Second.

telus steadily is moving themselves to least desirable each new instance 

[gpixel]

@jjramendham 

you do you 👍

hopefully your findings will fix the infrastructure. 

[jjramendham]

You know? I have no complaints at all now that I know the why of it 🙂 

i am simply going to change the infrastructure logistics methodology country wide.

None of the primary Tier One carriers are aware in fact.  The answer and solution is the foundational architecture of our towers and transmission architecture.

Therefore easy to fix in the SIM/eSIM/iSIM coding.  

[jjramendham]

this isn’t a user issue and in fact is an issue specific to Canada

[jjramendham]

Oh I forgot.  I don’t have cache issues. I have 10 browsers including two tor and AI inclusions for Edge, Opera, Brave.  

I also close all tabs pages when I leave a browser to expedite the device RAM limitations. Further the system cannot make arbitrary changes without my participation and I receive zero alerts having managed them locked down through screen time communications and restrictions.

every app is disabled from receiving pushed content including 2FA and SSO while I’m using an app — such as banking — using the normal steps — which require me to undertake what most would consider overkill or too much to do.

simply accessing my phone from start or restart, prevents access with usb, disables the all SIM, and biometric/FRS is required with 2FA just to login.  

my phone is forced FRS when active, and reverts back to lockdown if it is 3 metres from me.   

i have custom DNSSEC with SSL UDP host configurations through a proxy which was impaired by the dual SIM config disabling my ability to browse the interWeb which prompted me to check a few things. 

The last billing cycle I purchased a PM with an eSIM. Almost all of my data was sucked away in 3 days, so i picked up a sim card, deleted the eSIM and activated the SIM Card.  Took it back out and finished my FM 100GB data .  I was reimbursed by PM.  When I switched back on the 21st - the data siphoned again. 

[HALIMACS]

@jjramendham 

IMHO, posting here probably isn’t going to have the effect you wish to have.

You might get 15 to 20 people reading it with 2 or 3 giving it some considerable thought. It’s likely public mobile staff are not one of them.

If you have a legitimate complaint about a telecommunication provider, file a complaint with the CCTS to ensure it gets forwarded to the appropriate personal within the company.

https://www.ccts-cprst.ca/for-consumers/complaints/complaint-form/

[jjramendham]

I’m aware.  My tone is due to the lack of due diligence reading the initial message which precluded every answer I received as moot.

I have the correct answer and it isn’t device related.  It is infrastructure related.  I will demonstrate verbosely with reference images the why and how of it including the configuration requirements.  
I will also create an automation for iPhone users, and examine all the android apps which perform automations with configuration steps.  Though truthfully I could care less about anything Android.  All systems will be silicone based in future because it is bio-conductive and not artificially manufactured. 
AI will then be a concern while currently it’s nothing more than coders coding algorithms to parse pre-determined information points.

PM will not reimburse my data but Telus will give me a few months free.  This week will be tracking the configuration affects.

[jjramendham]

The issue is the tier 2 and 3 carriers.  I will be presenting the findings in a new message because it is absolutely pertinent to customers,  customer service tech support, and this current age of SIM, eSIM, and the imminent iSIM on chip option expected to be publicly consumable by the end of 2024 at the latest.  

all tier 2 & 3 offerings are notorious for giving out freshly release numbers and that same cavalier attitude has in fact affected APN configurations for all carriers now that cross over data exists.  

except for Freedom Mobile within BC, Ontario where they manage their own infrastructure.  As much as editorials and opinions are the norm in our culture I prefer data which is not determined by human interaction because it’s never partisan.  I will post a explanation with resources shortly.

I’m IT - true IT.  Working intrinsically within the telecommunications, security, privacy aspect of telecommunications specifically since 2001 as an architect, developer, engineer and new technology expert.  

The reason is profit centric within the marketplace.  

[gpixel]

web cache issues are a thing of the past. PM has fixed this months ago. the data is 100% correct. as for how one is using the data and the time one is using the data is where the descrepency lies. PM runs off Eastern time; for example because I live in the western part of Canada my account will actually renew one day early at 9:00pm because of the time zone. if one doesn't factor this in they will be using their new data allotment without even knowing it. another possibility is another customer has the same number as you and they are using your data. PM is notorious for giving new customers phone numbers that are already acquired by another customer. which is a huge privacy concern...

[DennyCrane]

@jjramendham Please note that we are all customers here, and are only trying to help.

One thing I haven't seen noted is cache. Where are you making the determination that you're using all your data? Are you using the app or a browser to login to your account to check? Or are you receiving a text from PM to say that your data has been fully used? Or has your service stopped? Or are you relying on the data counter in your device? I ask because the website is notorious for cache issues. It's best to either clear it before logging in, or use an Incognito window to login. This will give you accurate results with respect to your remaining data.

[HALIMACS]

Well it’s settled, @jjramendham 

Alien involvement  😊

[jjramendham]

Please reread my answer to realize how my usage patterns have rendered vast moot.  

I’m not your normal user.  The point in fact is to be able to recommend the best solutions to clients and Public in less than 21 days has a consumption rate to a removed sim card. A temporarily disabled account due to failure to process funds available for 21 days, on an eSIM turned off — and consumption reflections within the device and other carriers SIM card identical

[softech]

@jjramendham I didn't question that you have correct tracking. That's why I also asked you to message Support and discuss with them on your usage discrepancy

please let us  know how it turns out 

[jjramendham]

Ahh yes. Turning off the eSIM definitely accounts for the data consimption.  I guess you didn’t get that far on my question to notice that little relevant fact.

and as clearly none read the entire question I appended how I am running everything.  I recommend duplicating my usage pattern and respond with how much of a Pain it is to use your device as I am

[jjramendham]

please do go back and read my entire question where I indicate the eSIM was off.  As well as append where I indicate my SIM card wasn’t physically in the phone.  As well as other inclusions making this impossible

[jjramendham]

Huh so last month when I pulled out the SIM card and used the Freedom SIM card and Airalo data eSIM — you’re saying the 40GB consumption of my Public Mobile SIM sitting on my desk STILL is accurate?  

my Public eSIM has been turned off and I’ve been using the rest of the Airallo Data SIM and the other carrier.  Both the carrier on their consumption meter online and my phone match.

further i have screen time limit usage enabled, background refreshing off for EVERYTHING do not use wifi assist or cloud and am currently connected to my router. As I am every day.  

I’ve been managing IT networks, devices and data for over 30 years.  I am cheap AF.  I haven’t ever managed to consume 20GB prior to iOS 14 where I haven’t yet updated to 17 as I’ve been running the developer beta locked down.  I literally have to turn on an  app to use it. Location is disabled. Each SIM is locked and remains locked on restart until I manually unlock them.  A PIN is requires do virtually everything on my phone that no one wants to ever use my phone. 
further, I have a portable router and still connect to wifi. I don’t game or watch movies and tech support my family, in-laws and friends overseas with remote access.  I am beyond forensic and this is not some guy freaking out.  I’m watching data claims which are impossible because the SIM isn’t default for anything.

I understand the comments and replies — but I do know what I’m doing.  
well enough to be able to run two VPN tunneling through Proxie to manage HostFiles using both my own Outline and Cloudflare solutions

[HALIMACS]

@jjramendham 

there are so many possibilities and explanations.

One can either choose to seek them out, or conveniently, ignore them.

First of all, public mobile only updates its data consumption statistics twice daily for the preceding 12 hour period so it’s updated on the usage records at those fixed time frames, not when it’s used.

There’s also the possibility that there’s a hotspot enabled or background apps using data, or someone else using the device without your knowledge…

The possibilities are vast, and it really is on the user to ensure settings are appropriate for you.

[softech]

@jjramendham 

sre you using an iPhone and you reset the data statistics?  Generally, PM keeps track of data pretty accurate, did you cross check your usage via My Account 's Usage history? But please note that page info is delayed by around 12 hours

If you still don't think the data usage is correct, please message support and discuss with them

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@jjramendham  Do you happen to have wifi assist turned on ? Even in wifi with assist on it can use your cell data . Also now rougue apps running wild in back round . Or iOS updates without wifi on 

[will13am]

@jjramendham , from time to time people complain in the community about crazy data consumption.  I think whatever the consumption, it is real.  The data meter is solid and legal tender so to speak.