Customer service

[Kbarnes]

I need to speak to someone to cancel my dads phone

he died

can someone please tell me how to talk to a person

[Chalupa_Batman]

Hello @Kbarnes 

Also know that once you and the family have contacted the bank to advise of his passing, the credit card will be frozen and no more charges will occur. Therefore that should also auto stop payments and will close his account as well.

My condolences. 

[Dunkman]

@Kbarnes 

Sorry to hear about your loss.  

With Public mobile, there is no phone customer service. 

Then you will need to directly private message CSA:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Note: it will take 1-3 hours for CSA to typically respond to your request. 

Try to include as much information as possible for CSA to help. 

[hairbag1]

@Kbarnes 

use this link to request cancel acct...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

include as much info as you can..ie; ph number, account number, name on account etc...

[kb_mv]

@Kbarnes Sorry for your loss. There is no one to call. You will need to send a private message to CS at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437