Customer Service Agent

[zk7]

How can I speak with a customer service agent

[computergeek541]

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@BEER wrote:

To speak with a Public Mobile customer service agent, you have a few options:

1. Live Chat: You can start a live chat session with a Public Mobile representative by visiting the Public Mobile website and clicking on the "Contact Us" link at the bottom of the page. From there, you'll be able to initiate a live chat session with a representative.

2. Phone: You can call Public Mobile customer service by dialing *611 from your Public Mobile phone or by calling 1-855-4PUBLIC (1-855-478-2542) from any other phone. Keep in mind that Public Mobile's phone support is available from 9:00am to 9:00pm EST, 7 days a week.

3. Community Forum: You can also post your question on the Public Mobile community forum and a representative will respond to you.

Whichever option you choose, make sure to have your Public Mobile account information handy, such as your phone number and account PIN, as this will help the customer service representative better assist you.

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Public Mobile does not have any live chat options, but when they did, that wasn't how it worked.  It's Public Mobile who decided if the issue was eligibble for live support.  It wasn't the customer's decision.  Also, there is no way to call Public Mobile customer supprot by calling 611 or 1-855-478-2542. As previously requested, please refrain making this inaccurate suggestion.

[BEER]

To speak with a Public Mobile customer service agent, you have a few options:

1. Live Chat: You can start a live chat session with a Public Mobile representative by visiting the Public Mobile website and clicking on the "Contact Us" link at the bottom of the page. From there, you'll be able to initiate a live chat session with a representative.

2. Phone: You can call Public Mobile customer service by dialing *611 from your Public Mobile phone or by calling 1-855-4PUBLIC (1-855-478-2542) from any other phone. Keep in mind that Public Mobile's phone support is available from 9:00am to 9:00pm EST, 7 days a week.

3. Community Forum: You can also post your question on the Public Mobile community forum and a representative will respond to you.

Whichever option you choose, make sure to have your Public Mobile account information handy, such as your phone number and account PIN, as this will help the customer service representative better assist you.

[dust2dust]

Are you intending to transfer your number out to another provider? Is that why you were asking for your account number before?

This account needs to be active if you're going anywhere other than Telus or Koodo.

If you're currently suspended and not fully deactivated and not able to login then you can make a payment using vouchers or the registered credit card or real time payments.

So what are your intentions?

[HALIMACS · Accepted solution]

Here, you can't @zk7 

Here's how to reach them, unless you'd like the Community to help answer something.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.