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Credit for 30-day plan still has not been applied for Sept 15 flash sale

Great Neighbour / Super Voisin



I am a new customer to PM and I opened a line new as per:

FLASH SALE! From September 15 to 16 - Get a SIM + your next 30 days of service for $0 in-store!

on September 15 around noon. It's been more than 72 hours and I still have not seen any credit applied to my account yet. I activated the sim in-store at Wow mobile boutique and am on the 30-day $40 4.5GB 3G speed plan.


Can someone look into this please. Thanks.


Deputy Mayor / Adjoint au Maire

You should send the Moderator Team a private message and they can apply the credit to your account.

Retired Oracle / Oracle Retraité

Hi @joejn27!

Welcome to Public Mobile!

As PM moderators have been busier than usual, your bill credit is most likely delayed.

Reaching out to the @CS_Agent via a private message will get you a definitive answer.

Don't worry though, you have plenty of time before the next renewal and I am sure the mods will take care of this before that.