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Credit card

Chapman-Boss
Great Neighbour / Super Voisin

Can't update credit card been trying for days l hate to have to chang companies if yhis continues l will have to Thank You 

2 REPLIES 2

Handy1
Mayor / Maire

@Chapman-Boss  You can also go to shoppers drug mart and buy payment voucher and load the funds *611 to resume services right away and worry about CC updating later 

Dunkman
Oracle
Oracle

@Chapman-Boss 

Unfortunately, a few customers are still having issues with updating credit card information.

You can also try with PM app (with locator on).  If via website, you can also try a different web browser, clear cache or incognito mode.  Or try a different credit card (if available).

Here is some more information:

  • Log out of your account and relog in before updating your card
  • If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes. 
  • Make sure that your credit card postal code matches your phone number's area code
  • As always, please be sure that you are inputting the correct card details

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

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