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Credit card update

Lobster
Great Neighbour / Super Voisin

How do I update my credit card ?

6 REPLIES 6

Chalupa_Batman
Mayor / Maire

Howdy @Lobster Everyone below is correct. I just like to add color pictures to help. You know... like those "fashion" magazines we "read" growing up. 🙂

How to change your credit card number

First and foremost, if you are changing your credit card information, you need to add every piece of information about the credit card like it was your first time. Even if it’s already auto filled, do it anyway. 

When you log in to your Public Mobile account, go to the Payments button.

KennethJAdams_0-1693346285652.png

On the right hand side, click on Manage Subscription.

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Then click on Manage Payment Method and remember, change and edit everything even if it’s already auto filled. 

KennethJAdams_2-1693346285603.png

How to change credit card on phone app

Download the app from the app store if you already haven’t.

Sign into your app.

When your app opens you’ll be in the My Account tab. You will see a plus button at the bottom left above the My Account tab. Click on it.

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Once you’ve clicked on it, go to Payments

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The next screen you’ll want to click on Manage Subscription.

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The next screen will give you the option to change your credit card information when you click on Manage Payment Method.

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There you will be able to enter a new credit card and expiry date. Click on Save and you're good to go.

Priority
Deputy Mayor / Adjoint au Maire

BKNS27
Mayor / Maire

@Lobster 

PM is a self serve online service so login to your account and update your CC in the Payment section.

JRod
Deputy Mayor / Adjoint au Maire

Go on your account, subscriptions and add on’s, manage subscription, then you’ll see a manage payment method option.

hTideGnow
Mayor / Maire

HI @Lobster 

login to My Account, Profile, Manage Subscription and Update Card Information..

Handy1
Mayor / Maire

@Lobster 

Update credit card info

 

In your my account go payment tab >manage subscription >manage payment method or use this link

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

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