Credit card update

[gibby22]

I was successful in updating my card information.  However,  my husband just received a text saying the card associated with his number will expire in 7 days. My card pays for both numbers. How do I verify that I have updated his info.

[hairbag1]

@gibby22 

there are no family accounts with Public Mobile. Each account is separate, needing a unique email address. You can use the same payment card but you must update each account when cards are updated.

[gibby22]

As far as we know, it was 1 account with 2 numbers. I'm the one who setup things electronically.  Hubby hates apps. Sent ticket.  Hope  I can do it. 

[gibby22]

No, to 2 logins.  I do not recall being told we needed 2 logins. I've sent ticket. Requesting access and  having the account made into a family account. 

[hTideGnow]

hi @gibby22 

two accounts mean two logins to My Account (not a single account like family account)

So, do you have the login to the two different accounts?  if you just know one login , then you need the ask PM support agent to help for the other one

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

[hairbag1]

@gibby22 

hubby has to update that info in his Public Mobile account also...not just your account.