sim card not received

[rongerz]

bought on August 21 2025. it's near the end of October  and still not delivered.  not happy 

[Dunkman]

@rongerz 

You will need to contact customer service agent if you didn't receive the SIM card within 10 business days. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you need SIM card right away, you can purchase in store at corporate Telus or Koodo stores.  Also. Mobile Klinik stores.  Keep the receipt and submit to CSA for credit.  Amazon also sells PM SIM card with prime shipping. 

[hTideGnow]

hi @rongerz 

Ask PM support agent for status update, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

Ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one