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Credit card change then changed my subscription

Bruce19
Great Neighbour / Super Voisin

Hi all,

I have been with public for a long time my plan was 15/month for just texting and calling. My credit card details changed so my service was gone for a few days then i logged into the account and it wanted me to change my subscription and pay the extra money. I saw another post that to try it in icognitio browser but looks like it was too late after me paying. My service is back up and running but i was hoping to get my plan back. 

 

thanks all

1 REPLY 1

Dunkman
Oracle
Oracle

@Bruce19 

Once you change plans, unforunately, you are unable to change back.  $15 was a grandfathered plan and is not available.  You could try to contact customer service agent, but from past experience, they were not able to change back for other customers.  

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