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06-24-2020 09:57 PM - edited 01-05-2022 12:17 PM
Having difficulty coming up with payment on my 3 accounts with Public mobile due to COVID, lost job and CERB not enough to my bills/living expenses..been reading that other cell companies are offering some financial relief during this time for their customers..Is PM doing anything to help its customers?
Solved! Go to Solution.
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10-29-2020 10:36 AM
@Lor091316 wrote:How do I go about covid 19 payment relief
Sorry that you feel you're in a situation to need to ask.
Scroll up to the top of this thread and see that you need to contact the moderators.
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10-29-2020 10:36 AM
@Lor091316 wrote:How do I go about covid 19 payment relief
@Lor091316 You just signed up today on the community, are you brand new to Public Mobile? There is no Covid payment relief program. You could always make your case to a moderator for help.
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10-29-2020 10:36 AM
Submit a ticket to a moderator.
Here’s when and how to contact the Moderator Team:
- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work
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10-29-2020 10:33 AM
How do I go about covid 19 payment relief
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06-25-2020 07:54 AM
The spirit of giving that's so nice of you naepalm. That's what I've seen to be so great about the community here is everybody likes to help people out.
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06-24-2020 10:25 PM
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06-24-2020 10:22 PM - edited 06-24-2020 10:23 PM
@Naepalm Very nice of you..thank you but I will see what PM can do..cheers 2 u sir
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06-24-2020 10:21 PM
@Naepalm Awfully nice of you. 👍👏
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06-24-2020 10:15 PM
Contact the Moderators and in the heading write financial relief.
How much are the three accounts?
I may be able to help you out. If you are ok with that.
Let me know.
Here is their contact:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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06-24-2020 10:06 PM
i agree with @darlicious , reaching out to them is ideal. hopefully your struggles end soon.
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06-24-2020 10:02 PM
hi, sorry to hear about your struggles. Most companies currently have ways to assist their clients when it comes to situations like these. Not sure if there's something in place with PM but maybe reach out to someone and tell them your situation.
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06-24-2020 10:00 PM - edited 06-24-2020 10:01 PM
Contact the moderators and explain your situation. They look at each situation on a case by case basis.