@Billslam you just joined PM and joined with 4G speed from beginnig?
or you joined 3G speed first and then change to 4G speed?
and you checked your network type?
either way, you can open ticket with PM support and ask them to fix the speed
1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
to confirm 4G speed:
Select Mobile Data.
Select Mobile Data Options.
Select Voice & Data.
To enable 4G, select 4G.
If you new to PM , PM should have set you up the proper speed
I suggest you to download speed test app and check. This is one good one: (Please note each test can use as much as 500Mb):
@Billslam iPhone does not have much APN settings to play around
First, make sure Carrier profile is updated
Then Refresh All Network
make sure network mode is automatic or 4G
And, you have 3G speed plan or 4G speed?
Markham , and other most GTA area, should have good Telus coverage. I don't see they have bad coverage other than some local network issue
@Billslam are you having issue with voice?
PM, unlike Telus or Koodo, is ONLY using 3G for voice and do not provide VoLTE. This could make voice calls not as reliable as Telus or Kood if you are in a weak 3G network area. However, good news is there is rumour that Pm will enable VoLTE soon, no confirm date
Other than voice, PM has the same data coverage as Telus, so it should be reasonably close to Rogers coverage overall. Of course, there could be regional differences.
Which city and province you are at?
After use 2 weeks PM switch from Zoomer, a bit disappointed, they say network coverage under Telus, i thought will be better than Rogers network, but at the end is nothing improve, sometimes are worse than Zoomer.