Could not see account profile

[Sopheap]

Hello, 

I am new  here and would like to get some help. I tried accessing my account profile in the PM app but it always asks me to select subscription plan.  My plan was already activated by the company agent and all I need is to see the balance and manage my plan. Please help me how can I see my account profile in the PM app. Thanks. 

[Sopheap]

Thank you so much. I just sent them the message. Hope they can fix for me. Thanks. 

[softech]

@Sopheap such error indicates that the Eversafe id is not properly tied with your My Account, please message support and they can fix that easily for you:

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there