Concern Regarding Loyalty and Plan Options

[Katherineeeee]

Hi Public Mobile Team,

I am an existing customer and have been with Public Mobile for a long time. During this period, I have rarely changed my plan and have remained on my $30 plan, which does not even include data.

Recently, I tried to look for a lower-cost plan or a better option, but I noticed there are no plans below $30 available for me. At the same time, I referred my friend to Public Mobile years ago, and she was able to get a $25 plan with 5GB of data. This was quite disappointing to see as a loyal, long-term customer.

I truly expected that loyalty would be valued, it feels unfair that different customers are being offered different plans, with no consistent options for existing customers. Because of this, I am now seriously considering switching to PC Mobile.

mine

her

[Frank52]

$30 a month for 100 minutes is robbery by today's standards. You should really consider switching plans or provider. You can find a much better option at a fraction of the price. 

[Handy1]

@Katherineeeee  Regardless of what carrier your with there is 3 key times a year to be on the lookout for better value plans and they are start of sept going back to school , Black Friday and x mas time you will see all carries have better options for new and existing customers I know this dosent help right this moment but keep that in mind where ever you find urself and be sure to check out the options those 3x a year and I think you will be pleasantly surprised at what you can find for example this year I downgraded from $35 plan to $30 plan that included 30GB of data CAN/US/MEX plan so good deals come and go quickly but there’s certain times these plans are more abundant . Best of luck 🤞 

[BKNS27]

@Katherineeeee 

That is strange that there are no 4G plans on your screenshot. They are all 5G plans.

On my account, I have the option with 5G and the lower user 4G plan. Unfortunately, everyone plans in their account are different but they tend to change month by month.

[Katherineeeee]

Thank you. To be honest, I’m a very lazy person — I don’t like spending too much time switching service providers, whether it’s mobile or internet.

I’ve been with Rogers for 16 years, and even when the internet went down for a full day and many people switched to Bell, I still didn’t change.

But recently, I’ve become really tired of the fact that every two years I have to contact customer service and threaten to cancel just to get the same price offered to new customers. If I forget to do that, I end up paying double the price.

Honestly, most of the time customers don’t leave because they want to — they leave because they’re pushed to the point of frustration.

[umnikke8]

This has been an unfortunate reality from business, especially telecom for a long time. Businesses have very little loyalty to existing customers. In fact they've priced it out, they are willing to spend more to acquire a new customer than to keep an existing one. Doesn't make a lot of sense, but that is what they do. At least you have a good option to upgrade your plan at the same price. Keep looking from time to time and you might find a lower priced plan option available.

[hairbag1]

@Katherineeeee 

We can only upgrade our plan now… very difficult to downfrade. Look in your account to see options in your account as not everyone gets the same availabilty.