Compatible phones

[Lorno]

I was told that the reason my service degraded when I swapped from the 3 G network to the 5 G or LTE was that my phone was not supported by the Public network. I have a Samsung Galaxy A32 5G. I need to know what phones are supported. Does anyone know where to find a list?

[Lorno]

Only a few years old. Worked perfectly before we changed our service from the 3g plan. I will try the NES cartrige blowing the SIM card 😉

[dust2dust]

How old are your phones? I wonder if there's an antenna problem or something. Or maybe take the sim out and dry your mouth out (less saliva 🙂 ) and blow in the slot (or canned air) and then wipe the gold contacts of the sim. Maybe.

[Lorno]

It is all over the province. We travel around a lot—the same thing in Vancouver as here at home. My wife has a similar Samsung and has the same issue. 

[dust2dust]

That just tells me that you're in a very flaky fringe area. Last year I was in a rural area and it dropped me all the way down to barely trying to connect on 3G HSPA.

[Lorno]

Sometimes, it seems to constantly change between showing 5g, lte and nothing but the bars. 

[dust2dust]

Well if you think the service is worse then I guess leaving it on 5G should be fine. It's really only useful for data. I suppose texts could use it. Phone calls use LTE but if data is off then you're connected to LTE anyway.
So when you turn on mobile data do you get the 5G symbol up top? My A32 does.

[Lorno]

I agree about the iPhone. I said nearly that exact phrase to the tech via text, and she went out of her way to call me to explain in great detail how she was correct. I get worse service if I leave it on the LTE-only option, but I will try it over a longer period of time to see if it helps. 

[dust2dust]

lol We have found and verified and proven that all of that is patently false. They're just being lazy and shushing you away to dismiss you.
Again, I would leave the phone on LTE and that you will get the same speeds that you would with the 5G connection (if you were in a better 5G coverage area).

I would never thank anyone for an iphone unless it was free 🙂

[Handy1]

@Lorno  Then I’m going back to my early statement get a iPhone be done with it and thank me later 🙂 new iPhone 15 just weeks away 

[Lorno]

I finally found the transcript I from the support conversation with Audrey from Telus support. This was the link she shared: https://l.facebook.com/l.php?u=https%3A%2F%2Fwww.publicmobile.ca%2Fen%2Fon%2Fget-help%2Farticles%2Fv...

Here is their response to all of things people have been suggesting here: 

The link below is the list for the volte compatible phones on the Public Mobile Network.

Enter

You sent

Unfortunately your phone is not compatible. Take a look at the list and let me know if you can switch the sim to one of the phones to test.

Enter

You sent

Then your phone is not compatible on the network and you will get spotty service.

Enter

You sent

You are correct. However PM does not support the phone you are using. If you want to stay with this phone you will have to change platform.

[Lorno]

It is rural, but when I use my exact address and turn off 4g it looks like this:

[dust2dust]

I see where you are. Sorry. I know of Dog Creek. I didn't know a Dog Creek Trail was way up there.
So I turned off 4G and it seems to suggest you're in a fringe area for 5G.

[Lorno]

Already went through the support tickets and to the Telus tech support, and they tried that. No change at all. 

[Lorno]

I put my physical address in the Public Mobile Coverage map address bar: 

[Handy1]

@Lorno  Maybe you should ask support to refresh your account and see if that helps 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dust2dust]

Um...way too much information there dude. Please remove your street number and IMEI.

Adding - where did you get that map? The link down below and using Dog Creek gets this.

I think you might have selected a solution by mistake. That's not a solution to your question.

[Lorno]

It is voice, texting and using data. Worked perfectly before I change my plan from 3g only. 

[Lorno]

That's the problem, I have full bars and then it drops over and over again. Sitting at the exact same place I now have 1 bar and it keeps fluctuating. 

[Handy1]

@Lorno  Please tap the down arrow by time stamp and edit out your personal info this is a public forum and we are just customers like you trying to help 

[Lorno]

Here is my orignal ticket: 

Ever since my service changed from "3g" to 4g pre-April 2023 no exact date At home and along Highway 16 in BC British Columbia between Burns Lake and Prince George BC.

[dust2dust]

If I choose 5G then I get to see the 5G symbol on the top bar. Whoohoo. I leave my phone on the LTE choice. You should be able to see different receptions if you choose either WCDMA option. Don't use GSM at all. That will do nothing here.

But I see some pretty solid bars there. So...what's the problem?

Adding - whoops...when I turn on cell data I see the 5G symbol. It otherwise stays on LTE.

[Handy1]

@Lorno  And is that not helping for voice . Have you ever had the screen replaced in that very phone ? Wonder if the antenna was not button in properly and that could be the issues for voice 

[Lorno]

Stays on LTE when on 5g

[Lorno]

I  have already done extensive testing. 

[Lorno]

I have tested extensively between the three choices with no improvement or loss of service at worst. 

[Lorno]

This is what chat support just sent me: https://publicmobile.ca/en/on/get-help/articles/check-your-phones-compatibility

[dust2dust]

Then I'm entirely confident you have everything you need. So much for all that tech support from Telus. 🙂 I suggest switching to LTE if it's not already there. You will get the same speed on either LTE or 5G. That might also improve your reception.

[Lorno]

It becomes unusable if I swap it to any other connection choice than the 5g/lte/gsm.

[Handy1]

@Lorno  Put it on 5G and test the call 

[Lorno]

That is the model, it is IMS-registered, and there is a choice of 5G in the settings.