cancel
Showing results for 
Search instead for 
Did you mean: 

Community

Anonymous
Not applicable

The new Community Account is asking my Dad to register, he already had a user name. When he enters his old User Name it says already taken. Thx for any help.

2 REPLIES 2

Handy1
Mayor / Maire

@Anonymous  Many users have had this happen since the new system update .to get your old community account back message support to get fixed 

Message support directly

 

  • while your already here and logged in the community

 

  • you can send a private message   To CS_Agents by clicking >>>>>>>>here.

 
add here’s the thread on this issues 

https://productioncommunity.publicmobile.ca/t5/Announcements/New-Community-Account-Created-After-EverSafe-ID/td-p/985461


@Anonymous wrote:

The new Community Account is asking my Dad to register, he already had a user name. When he enters his old User Name it says already taken. Thx for any help.



@Anonymous wrote:

The new Community Account is asking my Dad to register, he already had a user name. When he enters his old User Name it says already taken. Thx for any help.


He'll need to take a new username for now and then open a ticket to get a customer support agent to link the two Community accounts.  Tickets are opened though the chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Need Help? Let's chat.