Come back to public mobile with E-sim

[ljtebay]

Hi there @CS_Agent

Previously I used a dual sim phone and had one service with Sasktel  and one with Public Mobile.  Then I picked a Galaxy Fold 4 with a physical sim and Esim.  I switched from Public Mobile to Koodo with E-sim to get the same dual sim functionality.  But honestly, my experience with Koodo has been terrible and I'd like to come back to Public Mobile with E-sim.  Should I just create a brand new account or can I come back to my old account as I get some rewards with some referrals.

[softech]

@cairis PM has not charged you yet?

if not, try to use app from beginning to activate

[cairis]

I got the message after I added my credit card.  It was on the website, not the phone.  I did use a different email account.

[softech]

@cairis @ljtebay 

you should be using a different email address to sign up the new account (PM's Eversafe system is having some issue with people re-using old email)

At which point you got the error message?   If you not at the payment step yet, use a new email address, then use the app and try again.  (If you were using app earlier, please uinstall it first, then reinstall to avoid cache issue)

[Handy1]

@cairis so you reboot the phone and services work ? At what point do you see this error message 

[cairis]

This is ljtebay on his new account.  I used a different email.  Although it didn't want let me use the same credit card, so I tried a different one.  That worked but I got an error message M.8703.

[Handy1]

@ljtebay  Then yes you have to create a new account and also it best to probably use a different email then before . As. It requires supports help to do so . But you can always change email again after the the fact in your my account . 

[ljtebay]

I did port the number, so I'll just create a new account.

[Handy1]

@ljtebayif you’re want to use eSIM you need to create a whole new account . As eSIM is only for new activations 

adding @ljtebay  the only way you could comeback to your old PM account is if it was less then 90 days and you didn’t  port the number to Koodo