Closing account

[Nyiragikomari]

Hi, 

I want to close my daughter account, she is no longer using it. She is a minor .

[hTideGnow]

HI @Nyiragikomari 

the ways to close account mentioned above, did you try?

[Nyiragikomari]

Can you tell me how can I close my account. 

[Meow]

Log in, declare phone lost/stolen. In 90 days of no pay account will be deleted.
Open a ticket for agent to delete your credit card info to avoid accidental charges after account is closed.
Turn off Subscribed.

[hTideGnow]

HI @Nyiragikomari 

easiest way is just to login My Account, go to Payment, manage Subscription and disable Subscribed there, which disable Automatic payment. 

if you cannot login for any reason, then just ask agent to help to remove the credit card on the account

 please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437