ChatGPT Voice Not Working on Cellular

[Frasic]

I’m unable to use ChatGPT Voice Mode when connected to Public Mobile cellular data. The voice session never connects and remains stuck on the loading screen. Voice Mode works normally when connected to Wi-Fi and also works when connected through hotspot with other carriers.  Regular text chat works normally on Public Mobile cellular data. I’ve tested both LTE and 5G, reinstalled the ChatGPT app, signed out and back in, and verified all app permissions. The issue appears to be specific to the Public Mobile cellular connection. Could you please investigate whether there is a network, routing, or configuration issue affecting real-time voice connections?

[Frasic]

Hello. It took a good 2 weeeks+++ to be resolved. Customer support had to escalate this known issue but in the end it was resolved. If you’re patient and ensure your ticket isn’t closed, it will get fixed. 

[Farshidbf]

Same problem with ChatGPT voice chat. I ported my number from Fido yesterday. It took almost 10 hours to get mobile data working, and now I’m facing this problem. I’ll wait a bit to see how quickly Public Mobile customer support responds before porting the other two numbers in my family.

I never had any problems with Fido. I just wanted a cheaper service and took a friend’s advice to switch to Public Mobile. So far, I’m not happy with the experience. If I continue to have problems, I’ll simply port back to Fido.

[hTideGnow]

hi @Frasic 

honest it sounds like an issue in ChatGPT side, check with them

but at the same time, open ticket with PM support 

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[Chalupa_Batman]

Hello @Frasic 

We are all customers like you. Nobody from Public Mobile here.

There is one work around. Use a VPN. If that option isn't available, then contact customer service to let them know CHATGPT isn't working. They should know how to fix the issue.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.