It appears as though I was charged twice this billing period. I just switched from a $40 plan to the $30 plan (was set to switch at renewal). So my account balance should be $28 after renewing for the $30 plan with 2 friend referals.
@MarkSevy wrote:
It appears as though I was charged twice this billing period. I just switched from a $40 plan to the $30 plan (was set to switch at renewal). So my account balance should be $28 after renewing for the $30 plan with 2 friend referals.
Hi, It does appear that you were charged twice for the plan then twice for the data. Individually listing plan and data is the way they do it. However it appears they credited you for the data giving back $20 but not the $10 for the plan. Can you go back farther in your payment history to see your balance prior to the reward being added, normally the balance showing on the line where the reward is includes the reward.
In the meantime send a message to the MODs about the 2 x $10 plan charge. From what I see you balance should be $26 if I am correct about the reward.
To get help with your account, activation, or service? Please contact the Community Moderator Team to get help with your account.They are Public Mobile support employees who can help with your issue; "https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder..."
Click here to send them a private message. 'https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
In your message please include: PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.
Don't know your pin?Provide any 3 of the following: Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date amount.
How long until they reply? Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time]. Messages are replied to during business hours and in the order they are received.
Typical response time is between 1-3 hours, but can be up to 48 hours.
There is no need to send multiple messages.Some good posts/reads: Search PM GUIDE to find some great posts and answers to many common questions.
If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You
