Charged twice

[MaiaSamp1]

I was charged twice this month, not sure how to fix this also really confused about the help line offered, seems to be a very confusing system that purposely makes it hard for people to get help! can someone let me know how to reach an actual Public employee???

[Chalupa_Batman]

Hey @MaiaSamp1 

Have you confirmed with your bank or credit card company that it is in fact double charge? Sometimes "Pending" charges show up and look like a double charge. I would 100% confirm with them first it is for sure a double charge. And if it is, then please create a ticket to get either a refund or a credit to your account.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.