Yes, I have been checking my inbox. I submitted a ticket and then messaged twice (messaging the second time was an accident not realizing my first message went through). I have been checking my inbox on the Public Mobile site here periodically to see if there is a new reply. Along with the ticket I first submitted, I went back yesterday to add more details like the site was asking me to do. I'm almost 24 hours in with this forum being the only place I'm get replies. When I first submitted my ticket, the chat bot told me it's usually 30 minutes before I would see a reply.
If both charges are posted then one will go to pay for the current month bill and the other charge will remain in your account as a credit to pay for next month bill.
You can contact a CS_Agent for a refund but it may take up to 30 days to process…same time as your next month bill.
Just private message a Agent if you want to go the refund route at:
