@WeberC97 wrote:
I was charged for activation of a phone plan but didn't actually activate said plan. No contact from customer support for a refund no surprise lol anybody else deal with this before?
Hey @WeberC97
If you didn't activate your line, you can ask PM for a refund. However, YOU have to initiate the conversation. Here's how to contact them.
If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
