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Naomiml · ‎07-03-2025

Hi, I was charged for a SIM card but I did not order one. I only had enough in my account for my phone bill. Please help me.

Naomiml · ‎07-03-2025

Nobody else in my house uses public mobile except me so no.

hairbag1 · ‎07-03-2025

@Naomiml wrote:
Hi, I was charged for a SIM card but I did not order one. I only had enough in my account for my phone bill. Please help me.

I've never heard of that happening while with Public Mobile. Is there someone else in your household could have ordered a new sim ?

hTideGnow · ‎07-03-2025

hi @youbare existing subscriber and got charged a sim card for no reason? ask PM support to check

please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:

Support will reply via Community inbox here within 2 to 4 hours:

Charged but did not order