@jbkon wrote:
I just got a new phone plan with PM and was charged in the initial set up but then once I had the esim installed it said I didn't have any funds and my phone plan was expired. I went ahead and paid again because I needed the service but how do I get the $38 refunded or credited to my account? I have filed a ticket but no response yet.
The customer support agents who answer the tickets are the only ones who can submit a refund request on your behalf. Please await their response. While you're waiting, check that both charges aren't referring to the same transaction. Some credit card issuers sometimes show the same transaction as both pending and posted.
